Secure / Estalink solutions
Give each concern the context it deserves.
Keep security incident records within their Estate and connect authorized teams to the information needed for accountable follow-up.
Core workflowWhy it matters
Security Incidents, in context.
An incident described in a private message can lose its context before the next shift sees it. Equally, distributing every concern to everyone creates unnecessary disclosure. Teams need a shared record without turning sensitive security information into general community content.
The Estalink approach
A considered way forward.
Estalink's scoped incident workflows sit alongside Security Officer and gate operations. They provide an appropriate place for the record rather than treating a community discussion as the security authority. Permissions and the selected Estate control the context in which the record is available.
An operational summary can direct attention to the relevant workflow, but it should not be interpreted as automated investigation or a guarantee that every event has been detected. A recorded concern, a physical event and a provider notification are different things. Keeping those distinctions visible helps teams follow up deliberately and avoids treating an alert as proof of an outcome.
The workflow
From context to the next step.
Use the correct context
Start in the authorized Estate and Security workflow. The person's active context, rather than an arbitrary link or role label, determines access to the record.
Record the concern
Use the existing incident contract to capture the relevant information. Avoid scattering sensitive details into unrelated conversations or across Estate boundaries.
Review supporting context
Authorized teams can consult relevant operational records. A gate movement is one source of context, not a substitute for a person's investigation of the incident.
Follow up responsibly
Use the governed workflow and human judgment for next steps. Notification delivery, when applicable, supports awareness and does not establish that someone has acted.
Capability focus
What connects here.
- Estate-scoped security records
- Security Officer workflow connection
- Permission-led visibility
- Operational context without fake telemetry
- Human-led follow-up
Designed for people
Clear responsibilities.
- Security Officers
- Authorized security supervisors
- Estate teams with the relevant permission
Officer Management establishes operational context. Access Management provides relevant gate history. AI-Powered Surveillance describes a future integration, not today's source of automated incident detection.
Estate AI-OS relationship
Insight without taking authority.
An advisory layer could help organize attention and navigate to a record. It would not determine guilt, predict crime, declare a threat or autonomously dispatch a response.
Explore Estate AI-OSAvailability & deployment context
Scoped security incidents are core. Surveillance correlation and advanced prioritisation remain direction; neither the artwork nor this page represents a live control room.
Capability availability may vary by estate, deployment and release phase.
A demonstration should establish which workflows are applicable to your Estate, who is authorized to use them and what integration or release conditions still apply. Illustrations on this page are conceptual, not customer records, live metrics or operational controls.
Continue exploring
Connected solutions.
Security Officer Management
Bring Security Officer profiles, duty context, gate workflows and incident records together under explicit Estate-scoped authority.
Estate Operations
Bring bounded Estate, Unit, Resident, Visitor and service context into focus without blurring permissions or operational responsibilities.
AI-Powered Surveillance
Discover Estalink's deployment-dependent CCTV and security-context direction, designed to connect camera zones with human-led incident review.
Start with your community
Explore what matters to you.
Discuss Security Incidents in the context of your people, responsibilities and deployment needs.
Request a Demo